Like other elements of the DevOps lifecycle, a culture of continuous improvement applies to DevOps metrics. The ability to receive fast feedback at each phase of development, coupled with the skill and authority to implement feedback, are hallmarks of high-performing teams. In the DevOps book “Accelerate”, the authors note that the four core metrics listed above are supported by 24 capabilities that high-performing software teams adopt. We cover most of these capabilities below (CI/CD, test automation, working in small batches, monitoring, and continuous learning), but it is worth reading “Accelerate” for a deeper dive into the research that supports these practices.

four key metrics

Lower-performing teams are often limited to deploying weekly or monthly. Though there are numerous metrics used to measure DevOps performance, the following are four key metrics every DevOps team should measure. We’re looking into open sourcing this code and sharing it with the community, so please let us know if you’d be interested. We wanted to understand the impact of the different changes we were doing in production. Some examples of them were latency/number request ratio, latency trending, % of responses satisfied/frustrated, costs, observability quality, coupling between domains and services, documentation, etc. For instance, processes around the size of stories, deployment automation, team organization/structure.

Configure Your Projects

For example, GitHub commits are picked up by the changes script, Cloud Build deployments fall under deployments, and GitHub issues with an ‘incident’ label are categorized as incidents. If a new data source is added and the existing queries do not categorize it properly, the developer can recategorize it by editing the SQL script. The mechanics of how metrics drive organisational performance is also well understood and has been rationalised by industry leaders like Martin Fowler. For example; faster Cycle Time means you can test ideas in production quicker, getting feedback from real-world users. This means your are able to test business ideas in the real-world quicker and gain invaluable user feedback. In addition to this, shipping features faster makes your customers happier and is of lower risk technically.

four key metrics

The time it takes to resolve those critical end-user service disruptions when they inevitably happen — the shorter, the better. Many organizations still focus on measuring the number of incidents, or “mean time between failure” . A shift to MTTR incentivizes teams to invest in quick recovery from errors — not how often they fail, but how quickly they get systems back to normal in the event of an incident. This in turn gives them more safety to experiment, take risks, and increase speed. Measuring software delivery performance is hard—in part because, unlike manufacturing, the inventory is invisible.

Devops As An Opportunity For Progress

One home-baked effort resulted in the most fully featured dashboard I’ve ever worked with. After a bunch of wrestling with dates and times, we captured our raw data, made our calculations, and set about creating our graphs and other visual display elements. Ideally, the moment you have your MVD up, you can start work on automating collection and calculation. Perhaps you will end up using Four Keys from Google, Metrik from Thoughtworks, or various extensions for platforms, such as Azure DevOps.

Impressions are the number of times each blogger posted to their blog and social media accounts, multiplied by their number of UVMs and followers, respectively. To reach that goal, you need to set metrics along with it (e.g., number of likes, number of shares, conversion to newsletter subscription, etc.). These statistics, or metrics and KPIs, are used as an aid to make decisions in the face of uncertainty.

However, while key metrics are used to measure high performing DevOps teams they should also be considered within broader organizational goals such as profit, number of customers, quality of product and customer service. We’re still big proponents of these metrics, but we’ve also learned some lessons since we first started monitoring them. And we’re increasingly seeing misguided measurement approaches with tools that help teams measure these metrics based purely on their continuous delivery pipelines. In particular when it comes to the stability metrics , CD pipeline data alone doesn’t provide enough information to determine what a deployment failure with real user impact is. Stability metrics only make sense if they include data about real incidents that degrade service for the users. We’re still big proponents of these metrics, but we’ve also learned some lessons.

Mean Time To Restore Mttr

Ultimately, this depends on your team’s individual business requirements. By default, the dashboard includes any successful deployment to any level of traffic, but this threshold can be adjusted by editing the SQL scripts in the project. 14 It might even get you a few bug reports on your calculations if you have them wrong—some of my best learnings around the four key metrics have come in this way. InfoQ interviewed Nikolaus Huber about their experience in measuring the software delivery process. Understanding the frequency of how often new code is deployed into production is critical to understanding DevOps success.

For example, if two deployments fail each week out of three, the Change Failure Rate would be 66% with the goal to reduce it to 33%. A high failure rate may indicate problems in the DevOps process and result in downtimes that cause a company a loss of revenue. The DoRa Metrics software DevOps provide a strong framework for understanding development and deployment performance that can be used to broadly compare teams to one another. However, when doing so, it’s important to keep in mind that each of your software teams is subject to different conditions and requirements that can influence their priorities — and in turn, their performance on these key metrics. According to this benchmark, “elite” performers distinguish themselves by on-demand deployment frequency, a change lead time of less than one day, a change fail percentage of 0-15%, and an MTTR of less than one hour. In the 2021 “State of DevOps Report”, 26% of participating organizations fell into the elite category, up from 7% in the 2018 report.

The time taken from when a developer changes the software code, to when that change is deployed into the live environment — the shorter, the better. To improve this metric, teams will need to introduce a high level of automation into their software development and testing process. They’ll continuously ensure that the changes they make individually still work well in combination.

four key metrics

Nevertheless, investing more time into analysing these metrics helped us to get a better understanding of the software delivery process and what is important. For example, for us it is better to invest in stability rather than reducing tempo. This was a very valuable discussion and insight which we would not have if we hadn’t invested in examining these metrics.

Improving Your Bottom Line With The Four Key Metrics

If so, it’s time to take a good hard look at, you guessed it, marketing metrics. Yes, times they are a-changin’ thanks to APIs, metrics tracking platforms, and engagement . But, now it is more important than ever to get your stats in order to set campaign goals and prove ROI. In Lean product management, there is a focus on value stream mapping , which is a visualization of the flow from product or feature concept to delivery. DevOps metrics provide many of the essential data points for effective value stream mapping and management but should be enhanced with other business and product metrics for a true end-to-end evaluation.

four key metrics

It could be measured through a range of ways, such as via an automated deployment pipeline, API calls, or manual scripts. It’s not about the frequency of delivery but about technical performance, although increasing deployments is also about reducing failed deployments and related failures which is part of a bigger picture of customer satisfaction. Deployment frequency is about little and often, and thus a team should be typically deploying several times each day rather than infrequently. With all the data now aggregated and processed in BigQuery, you can visualize it in the Four Keys dashboard. The Four Keys setup script uses a DataStudio connector, which allows you to connect your data to the Four Keys dashboard template. The dashboard is designed to give you high-level categorizations based on the DORA research for the four key metrics, and also to show you a running log of your recent performance.

Dont Lose Your Way In The Pursuit Of Performance

It’s imperative to track the four key marketing metrics to help see whether or not a campaign missed, met, or exceeded the goals set at the outset of the campaign. Sure, numbers and graphs might make your head spin a bit, but mastering marketing metrics can save you from wasting your marketing dollars. It’s important that the key components of your business strategies are guided with the right marketing metrics to define your social media ROI. Every business structure in any industry makes their business decisions from the metrics that are set for the business. All the more in digital marketing, where social media marketing can amplify a brand, give you a clear and smooth process on conversion and sales, and facilitate your brand’s promotion. High-performing teams have change failure rates in the 0-15 percent range.

Change Failure Rate – The percentage of production deployments that fail or cause failure. This helps increase the conversion rate of the campaigns which makes it one of the most important elements of a marketing campaign. Get people to click an option for purchase, download a coupon, sign up for a newsletter, like a Facebook update, request a free eBook download, etc. The ability to recover quickly from a failure depends on the ability to quickly identify when a failure occurs, and deploy a fix or roll-back any changes that led to the failure. This is usually done by continuously monitoring system health and alerting operations staff in the event of a failure. The operations staff must have the necessary processes, tools, and permissions to resolve incidents.

Everything has a time and we have found that the 4 key metrics, while key to the evolution we have had, are being replaced by other more specific metrics. Change failure rate trend.Something we were working also on a lot for improving, was to improve our agile mindset, and a metric that helped us to understand if we were doing a good job was to measure the PRs size. You can see in the next picture the growth we were experiencing in the engineering team during 2021, for us it meant a growth of almost 25% of the engineering team. Growth like that has some risks and many processes you need to take into account, like onboardings, maturity in teams, tech debt, quality, etc.

Mean Time To Recovery

When visitors become customers, the ultimate goal is for them to make a purchase. Some businesses even offer free trials or discounted trials to prove the worth of their products. Changes in the number of social media followers the brand has before, during, and after the campaign.

Getting Started

Second, make all your raw data and calculations available, as well as the calculated headline figures. You need to be as involved with them as possible to maximize potential conversion. Your active involvement increases the calls to action and leads your customers to like, comment, download, share, etc. In broadcasting your live events, you need to have the right plan, purpose, and audience to make it more effective.

Having a means to measure and assess the effectiveness of your DevOps strategy is a critical key to achieving and surpassing your goals. We take a look at four key metrics that can enable you to measure the effectiveness of your strategies and the progress of your team. Here are three good practices you can follow to ensure that the steps you take to improve key metric performance have the right impact on your people, your organization and your customers. In the Four Keys pipeline, known data sources are parsed properly into changes, incidents and deployments.

I’ve frequently seen QAs use the four key metrics to drive change as much as I have as an architect. That’s what places the four key metrics among the most valuable architectural metrics out there. I hope you’ll use them, along with your partners, to codeliver the best architecture you’ve ever seen. The bar graph in Figure 1-8 shows our lead time for changes data, again with dates on the x-axis and now with the mean of lead time for the given day in the bars along the y-axis.

Therefore, we settled on deployment frequency as a proxy for batch size since it is easy to measure and typically has low variability. However, the delivery part of the lead time—the time it takes for work to be implemented, tested, and delivered—is easier to measure and has a lower variability. Four Keys categorizes events into Changes, Deployments, and Incidents using `WHERE` statements, and normalizes and transforms the data with the `SELECT` statement.